How to Contact CircleBox Customer Support — Full Guide (2025)
All official support channels, response times, and the best way to get help fast
Whether you’re purchasing a new office chair, checking order status, or requesting after-sales service, CircleBox customer support is designed to provide fast and reliable assistance. This guide explains every official contact method, expected response times, and which option works best for each situation.
Why You May Need CircleBox Support
- Order tracking and delivery updates
- Warranty claims
- Product inquiries
- Bulk order pricing
- Returns or replacements
- Assembly or installation assistance
- Payment-related questions
1. Customer Support Phone Number
📞 Hotline: +8801944238328
Availability: 10 AM – 10 PM (Bangladesh Time)
This is the fastest option for urgent issues like delivery delays, warranty follow-ups, or payment confirmations.
2. Facebook Messenger (Fastest Response)
CircleBox maintains an active Messenger support team with quick replies.
Typical response time: 5–20 minutes
Best for product questions, price confirmation, sending photos, and order tracking.
3. Website Live Chat
Availability: 24/7 (AI + Human hybrid)
Live chat helps with product details, stock availability, and discounts. Human agents are available from 10 AM – 10 PM.
4. Email Support
📧 Email: support@circlebox.com
Ideal for warranty claims, invoices, bulk quotations, and business partnerships.
Response time: 12–24 hours
Include your order ID, phone number, and clear description for faster resolution.
6. Showroom Support
Visit the CircleBox showroom for in-person assistance, product testing, and order placement.
Hours: 10 AM – 9 PM
Warranty & After-Sales Support
CircleBox offers one of the most customer-friendly warranty systems in Bangladesh.
- Office chairs
- Steel frame products
- Office desks
- Ergonomic models
Warranty process: Contact support → share photos/video → provide invoice → technician visit scheduled.
Response time: 24–48 hours | Visit: 2–4 days within Dhaka
Which Support Method Is Best?
| Support Method | Response Time | Best For | Availability |
|---|---|---|---|
| Hotline | 1–5 minutes | Urgent issues | 10 AM–10 PM |
| Facebook Messenger | 5–20 minutes | Quick questions | 24/7 |
| Website Live Chat | Instant | Product details | 24/7 |
| 12–24 hours | Formal queries | 24/7 | |
| Showroom | In-person | Product testing | 10 AM–9 PM |