PRIVACY POLICY
Circlebox Furniture
Last Updated: 16 May 2026
English Version
1. Introduction
Circlebox Furniture respects customer privacy and is committed to protecting customer information.
This Privacy Policy explains how we collect, use, store, and protect customer information when customers use our website, place an order, contact us, or communicate with us through website, phone, Facebook, WhatsApp, email, or any other official channel.
By using our website or placing an order, the customer agrees to this Privacy Policy.
2. Information We May Collect
We may collect the following information:
- Customer name
- Phone number
- Email address
- Delivery address
- Billing address
- Order details
- Payment confirmation details
- Transaction reference
- Communication history
- Product photos/videos shared by customer
- Warranty or complaint-related information
- IP address
- Device information
- Browser information
- Website usage data
- Cookies and tracking data
We only collect information that is necessary for order processing, delivery, customer support, warranty support, fraud prevention, marketing, and business operation.
3. How We Use Customer Information
Customer information may be used for:
- Order confirmation
- Product delivery
- Payment verification
- Customer support
- Warranty or service support
- Complaint handling
- Fraud prevention
- Delivery coordination
- Internal record keeping
- Business improvement
- Website improvement
- Marketing communication
- Retargeting ads
- Legal compliance
- Dispute resolution
4. Communication Permission
By placing an order or contacting Circlebox Furniture, the customer allows us to contact them through:
- Phone call
- SMS
- Facebook Messenger
- Courier communication
- Other relevant communication channels
We may contact customers for order confirmation, delivery updates, service support, warranty support, complaint handling, offers, reminders, and customer service.
5. Payment Information
Circlebox Furniture may collect payment confirmation details such as transaction ID, sender number, payment method, payment amount, and payment screenshot.
We do not intentionally collect or store sensitive card information such as full debit card, credit card, CVV, or PIN details.
Customers should never share PIN, OTP, password, or sensitive financial credentials with Circlebox Furniture or any person claiming to represent Circlebox Furniture.
6. Sharing Information with Third Parties
We may share necessary customer information with:
- Courier partners
- Delivery partners
- Payment service providers
- Website hosting providers
- IT service providers
- Marketing platforms
- Customer support tools
- Suppliers or service partners
- Legal or regulatory authorities when required
We only share information necessary to complete orders, provide services, process payments, deliver products, resolve issues, prevent fraud, or comply with legal obligations.
7. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, and tracking technologies.
These may be used for:
- Website functionality
- User experience improvement
- Analytics
- Advertising
- Retargeting
- Conversion tracking
- Security
- Fraud prevention
Customers can control cookies through their browser settings, but disabling cookies may affect website functionality.
8. Marketing and Advertising
Circlebox Furniture may use customer information for marketing, remarketing, promotional offers, customer engagement, and advertising.
Customers may request to stop receiving marketing messages by contacting us.
However, order-related, delivery-related, service-related, and legal communications may still be sent when necessary.
9. Data Storage and Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no online system, website, server, or digital communication method is 100% secure.
Circlebox Furniture will not be responsible for unauthorized access caused by customer negligence, device compromise, shared password, phishing, fake pages, or third-party platform issues.
10. Customer Responsibilities
Customers are responsible for providing accurate information.
Circlebox Furniture will not be responsible for delivery failure, wrong delivery, delay, loss, or support issue caused by incorrect customer information.
Customers should not share sensitive information such as OTP, PIN, password, card number, or banking credentials with anyone.
11. Fake Pages, Scams, and Impersonation
Customers should communicate only through Circlebox Furniture’s official website, phone number, email, and verified communication channels.
Circlebox Furniture will not be responsible for loss caused by fake pages, fake profiles, fake numbers, fake offers, phishing links, or third-party scams.
Customers are encouraged to verify official contact details before making payment.
12. Data Retention
Circlebox Furniture may retain customer information for as long as necessary for:
- Order records
- Delivery records
- Warranty support
- Complaint handling
- Legal compliance
- Accounting records
- Fraud prevention
- Business operation
- Dispute resolution
13. Customer Rights
Customers may contact Circlebox Furniture to request correction, update, or removal of their personal information, subject to business, legal, accounting, warranty, and dispute-resolution requirements.
Some information may need to be retained for legal, financial, fraud-prevention, or record-keeping purposes.
14. Children’s Privacy
Circlebox Furniture does not knowingly collect personal information from children.
Customers placing orders should be legally capable of making a purchase or should have guardian/parental permission where required.
15. Changes to Privacy Policy
Circlebox Furniture reserves the right to update this Privacy Policy at any time without prior notice.
Updated versions will be effective once published on our website.
16. Contact
For privacy-related questions:
Circlebox Furniture
Website: www.circleboxbd.com
Email: support@circleboxbd.com
Phone: +880 1944-238328
বাংলা ভার্সন
১. ভূমিকা
Circlebox Furniture customer privacy সম্মান করে এবং customer information protect করার চেষ্টা করে।
এই Privacy Policy ব্যাখ্যা করে আমরা কীভাবে customer information collect, use, store এবং protect করি, যখন customer আমাদের website ব্যবহার করেন, order করেন, অথবা website, phone, Facebook, WhatsApp, email বা অন্য কোনো official channel-এর মাধ্যমে যোগাযোগ করেন।
Website ব্যবহার বা order করার মাধ্যমে customer এই Privacy Policy-তে সম্মত হচ্ছেন।
২. আমরা যে তথ্য সংগ্রহ করতে পারি
আমরা নিচের তথ্য সংগ্রহ করতে পারি:
- Customer name
- Phone number
- Email address
- Delivery address
- Billing address
- Order details
- Payment confirmation details
- Transaction reference
- Communication history
- Customer shared product photos/videos
- Warranty বা complaint-related information
- IP address
- Device information
- Browser information
- Website usage data
- Cookies and tracking data
আমরা order processing, delivery, customer support, warranty support, fraud prevention, marketing এবং business operation-এর জন্য প্রয়োজনীয় তথ্য সংগ্রহ করি।
৩. Customer Information কীভাবে ব্যবহার করা হয়
Customer information ব্যবহার করা হতে পারে:
- Order confirmation
- Product delivery
- Payment verification
- Customer support
- Warranty বা service support
- Complaint handling
- Fraud prevention
- Delivery coordination
- Internal record keeping
- Business improvement
- Website improvement
- Marketing communication
- Retargeting ads
- Legal compliance
- Dispute resolution
৪. Communication Permission
Order করা বা Circlebox Furniture-এর সাথে যোগাযোগ করার মাধ্যমে customer আমাদের নিচের মাধ্যমে যোগাযোগ করার অনুমতি দিচ্ছেন:
- Phone call
- SMS
- Facebook Messenger
- Courier communication
- Other relevant communication channels
আমরা order confirmation, delivery update, service support, warranty support, complaint handling, offer, reminder এবং customer service-এর জন্য যোগাযোগ করতে পারি।
৫. Payment Information
Circlebox Furniture payment confirmation details collect করতে পারে, যেমন transaction ID, sender number, payment method, payment amount এবং payment screenshot.
আমরা full debit card, credit card, CVV অথবা PIN intentionally collect বা store করি না।
Customer কখনো PIN, OTP, password অথবা sensitive financial credentials Circlebox Furniture বা Circlebox Furniture-এর প্রতিনিধি দাবি করা কারও সাথে share করবেন না।
৬. Third Party-এর সাথে Information Share
আমরা প্রয়োজনীয় customer information share করতে পারি:
- Courier partners
- Delivery partners
- Payment service providers
- Website hosting providers
- IT service providers
- Marketing platforms
- Customer support tools
- Suppliers or service partners
- Legal or regulatory authorities when required
Order complete, service provide, payment process, product deliver, issue resolve, fraud prevent অথবা legal obligation comply করার জন্য যতটুকু প্রয়োজন ততটুকু information share করা হতে পারে।
৭. Cookies and Tracking
আমাদের website cookies, pixels, analytics tools এবং tracking technologies ব্যবহার করতে পারে।
এগুলো ব্যবহার করা হতে পারে:
- Website functionality
- User experience improvement
- Analytics
- Advertising
- Retargeting
- Conversion tracking
- Security
- Fraud prevention
Customer browser settings থেকে cookies control করতে পারেন, তবে cookies disable করলে website functionality প্রভাবিত হতে পারে।
৮. Marketing and Advertising
Circlebox Furniture customer information marketing, remarketing, promotional offer, customer engagement এবং advertising-এর জন্য ব্যবহার করতে পারে।
Customer চাইলে marketing message বন্ধ করার request করতে পারেন।
তবে order-related, delivery-related, service-related এবং legal communication প্রয়োজন হলে পাঠানো হতে পারে।
৯. Data Storage and Security
আমরা customer information unauthorized access, misuse, loss অথবা disclosure থেকে protect করার জন্য reasonable steps নেই।
তবে কোনো online system, website, server অথবা digital communication method 100% secure নয়।
Customer negligence, device compromise, shared password, phishing, fake page অথবা third-party platform issue-এর কারণে unauthorized access হলে Circlebox Furniture দায়ী থাকবে না।
১০. Customer Responsibilities
সঠিক তথ্য প্রদান করা customer-এর দায়িত্ব।
Incorrect customer information-এর কারণে delivery failure, wrong delivery, delay, loss অথবা support issue হলে Circlebox Furniture দায়ী থাকবে না।
Customer কখনো OTP, PIN, password, card number অথবা banking credentials কারও সাথে share করবেন না।
১১. Fake Pages, Scams, and Impersonation
Customer শুধুমাত্র Circlebox Furniture-এর official website, phone number, email এবং verified communication channel-এর মাধ্যমে যোগাযোগ করবেন।
Fake page, fake profile, fake number, fake offer, phishing link অথবা third-party scam-এর কারণে loss হলে Circlebox Furniture দায়ী থাকবে না।
Payment করার আগে official contact details verify করার পরামর্শ দেওয়া হচ্ছে।
১২. Data Retention
Circlebox Furniture customer information প্রয়োজন অনুযায়ী retain করতে পারে:
- Order records
- Delivery records
- Warranty support
- Complaint handling
- Legal compliance
- Accounting records
- Fraud prevention
- Business operation
- Dispute resolution
১৩. Customer Rights
Customer চাইলে personal information correction, update অথবা removal request করতে পারেন, তবে business, legal, accounting, warranty এবং dispute-resolution requirement অনুযায়ী কিছু information retain করা হতে পারে।
Legal, financial, fraud-prevention অথবা record-keeping purpose-এর জন্য কিছু information রাখা প্রয়োজন হতে পারে।
১৪. Children’s Privacy
Circlebox Furniture knowingly children-এর personal information collect করে না।
Order করা customer legally purchase করার উপযুক্ত হতে হবে অথবা প্রয়োজন হলে guardian/parental permission থাকতে হবে।
১৫. Privacy Policy Changes
Circlebox Furniture যেকোনো সময় prior notice ছাড়া এই Privacy Policy update করার অধিকার সংরক্ষণ করে।
Updated version website-এ publish হওয়ার পর কার্যকর হবে।
১৬. Contact
Privacy-related প্রশ্নের জন্য:
Circlebox Furniture
Website: www.circleboxbd.com
Email: support@circleboxbd.com
Phone: +880 1944-238328