TERMS & CONDITIONS

Circlebox Furniture

Last Updated: 16 May 2026
Website: www.circleboxbd.com
Email: support@circleboxbd.com
Phone: +880 1944-238328

English Version

1. Introduction

These Terms & Conditions govern all purchases, orders, deliveries, service support, warranty support, returns, refunds, replacements, website use, and communication with Circlebox Furniture.

By placing an order through our website, Facebook page, WhatsApp, phone call, message, courier confirmation, or any other official communication channel, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

2. Final Applicable Policy

This Terms & Conditions page is the final and only applicable policy for Circlebox Furniture.

This page replaces all previous versions of:

  • Terms & Conditions
  • Warranty Policy
  • Return Policy
  • Return & Refund Policy
  • Old website pages
  • Screenshots
  • Social media posts
  • Messages
  • Verbal statements
  • Invoice notes
  • Previous offers or policy references

Any previous version, screenshot, page, message, or policy will not be valid after this updated Terms & Conditions is published.

By placing an order, the customer agrees that this Terms & Conditions page is the final applicable agreement between the customer and Circlebox Furniture.

3. General Terms

Circlebox Furniture reserves the right to accept, reject, cancel, hold, or verify any order if the order information is incomplete, incorrect, suspicious, unavailable, or not serviceable.

We reserve the right to update products, prices, delivery charges, service charges, policies, warranty rules, and terms at any time without prior notice.

Any changes will be effective once published on our website or official platform.

4. Product Information

We try our best to display product images, descriptions, colors, materials, measurements, and specifications accurately.

However, minor differences may occur due to:

  • Lighting
  • Photography
  • Screen display
  • Production batch
  • Supplier batch
  • Material availability
  • Manual measurement differences
  • Finishing variation
  • Fabric, mesh, foam, or texture differences

Such minor variations will not be considered product defects.

Product photos may be used for reference. The actual product may slightly vary while maintaining the same general design, function, and purpose.

5. Reseller, Supplier, and Third-Party Product Disclosure

Circlebox Furniture may sell, source, distribute, or resell products manufactured, imported, supplied, or assembled by third-party manufacturers, suppliers, vendors, or importers.

Some products may not be directly manufactured by Circlebox Furniture.

However, Circlebox Furniture will provide customer communication and after-sales support according to this Terms & Conditions page.

Supplier-side changes, discontinued stock, material changes, production delays, or unavoidable supply issues may affect product availability, delivery time, or minor product details.

6. Pricing and Payment

All prices shown on our website, social media, or communication channels are subject to change at any time without prior notice.

A price is considered confirmed only after our team confirms:

  • Product model
  • Quantity
  • Delivery location
  • Delivery charge
  • Payment method
  • Final payable amount

If any price is shown incorrectly due to website error, typing mistake, technical issue, old post, old screenshot, or system error, Circlebox Furniture will not be bound to fulfill the order at the incorrect price.

7. Advance Payment

Circlebox Furniture may require an advance payment to confirm an order.

The advance amount may depend on the product, location, order value, and delivery method.

Unless otherwise confirmed in writing, the standard advance payment is:

  • Inside Dhaka — orders under 10,000 BDT: 500 BDT
  • Inside Dhaka — orders above 10,000 BDT: 1,000 BDT
  • Outside Dhaka — orders under 10,000 BDT: 1,000 BDT
  • Outside Dhaka — orders above 10,000 BDT: 1,000 BDT

Advance payment secures the order for processing, packaging, stock booking, and delivery arrangement.

Advance payment may be non-refundable if the customer cancels the order after confirmation, packaging, dispatch, courier handover, or supplier processing.

8. Order Confirmation

An order is confirmed only after Circlebox Furniture verifies and confirms the order details.

Online checkout, Facebook message, WhatsApp message, phone call, or customer request does not automatically guarantee order acceptance.

Circlebox Furniture may contact the customer to verify:

  • Product
  • Quantity
  • Color
  • Delivery address
  • Phone number
  • Payment method
  • Delivery charge
  • Availability
  • Delivery timeline

9. Cash on Delivery / COD Orders

For Cash on Delivery orders, the customer must inspect the product properly at the time of delivery before making payment to the courier or delivery person.

The customer must check:

  • Product model
  • Color
  • Size
  • Quantity
  • Visible damage
  • Broken parts
  • Missing parts
  • Major scratches or dents
  • Functional issues
  • Packaging condition

If the customer is not satisfied, finds visible damage, finds a missing part, finds the wrong product, or finds a major issue during delivery, the customer must not accept the product and must not pay the courier.

The customer must immediately contact Circlebox Furniture with photos and videos before accepting the delivery.

Once the customer accepts the product and pays the courier or delivery person, the purchase will be considered completed.

After COD acceptance and payment, Circlebox Furniture will not provide refund, return, exchange, or replacement for visible damage, courier damage, missing parts, wrong product claims, product condition issues, or any issue that could have been checked during delivery, except where required by applicable law or approved by Circlebox Furniture in writing.

After COD acceptance, eligible customers may only request service warranty support if the issue falls under valid warranty coverage.

Because Circlebox Furniture is not always physically present at the delivery point, we may not be able to verify whether any issue happened before delivery, during courier handling, after customer acceptance, or during customer use. Therefore, customer inspection before COD payment is mandatory.

10. Customer Inspection Responsibility

The customer is fully responsible for inspecting the product before accepting delivery.

If the customer accepts the product without proper inspection, Circlebox Furniture will consider the product received in acceptable condition.

For high-value products, customers are strongly advised to record an unboxing or delivery inspection video.

11. Delivery and Shipping

Delivery time may vary depending on:

  • Product availability
  • Customer location
  • Courier availability
  • Traffic
  • Weather
  • Holidays
  • Road conditions
  • Political situations
  • Third-party logistics
  • Supplier delays
  • External circumstances beyond our control

Delivery timelines are estimates, not guarantees.

Circlebox Furniture will not be responsible for delays caused by courier companies, transport agencies, third-party logistics, weather, traffic, strikes, road issues, accidents, or unavoidable external conditions.

12. Delivery Charges

All delivery-related charges will be borne by the customer unless Circlebox Furniture confirms otherwise in writing.

This includes:

  • First-time delivery charge
  • Return delivery charge
  • Replacement delivery charge
  • Service delivery charge
  • Warranty delivery charge
  • Pickup charge
  • Drop-off charge
  • Re-delivery charge
  • Exchange delivery charge
  • Courier charge
  • Transport charge

Free delivery inside Dhaka, where offered, applies only to the first-time product delivery.

Free delivery does not apply to return, replacement, warranty, servicing, exchange, re-delivery, failed delivery, cancellation, pickup, drop-off, or any after-sales support.

If delivery fails due to wrong address, unavailable customer, unreachable phone number, refusal to receive, customer delay, or customer-side issue, re-delivery and return charges may apply.

13. Return, Refund, and Replacement

Circlebox Furniture does not accept return, refund, exchange, or replacement after the product is delivered, accepted, and paid for by the customer, except where required by applicable law or approved by Circlebox Furniture in writing.

For COD orders, the customer must inspect the product before payment. If the customer is not satisfied, the customer should not accept the product and should not pay the courier.

Once the product is accepted and payment is completed, the sale is considered final.

Circlebox Furniture will not accept return, refund, or replacement requests due to:

  • Change of mind
  • Comfort preference
  • Color preference
  • Size expectation
  • Material feel
  • Design preference
  • Later dissatisfaction
  • Personal sitting experience
  • Customer-side damage
  • Damage after acceptance
  • Visible issue not reported during delivery
  • Courier damage claim after COD payment
  • Missing part claim after COD payment
  • Wrong product claim after COD payment

Any exception must be approved by Circlebox Furniture in writing.

14. No Change of Mind Return

Circlebox Furniture does not accept returns, refunds, exchanges, or replacements due to change of mind after purchase completion.

This includes cases where the customer later decides that they do not like the color, material, size, comfort level, softness, firmness, design, height, style, or sitting experience.

15. Comfort and Personal Preference

Furniture comfort is subjective and may vary from person to person.

Softness, firmness, height, back support, sitting posture, armrest position, headrest position, and material feel may feel different depending on the user.

Personal comfort preference will not be considered a product defect.

Customers are encouraged to ask questions and check product details before confirming an order.

16. Service Warranty

Circlebox Furniture may provide up to 3 years service warranty on selected chair models, depending on product type, supplier warranty, model, and spare parts availability.

Warranty is not automatically applicable to every product.

Warranty does not mean refund, full product replacement, or exchange.

Warranty support may include:

  • Inspection
  • Servicing
  • Repair
  • Part replacement
  • Technical support

Circlebox Furniture will decide the appropriate solution after reviewing the issue.

17. Parts Covered Under Service Warranty

For eligible chair models, the following parts may be covered under service warranty if the issue is caused by manufacturing defect or normal functional failure:

  • Wheel
  • Base
  • Tilt-swivel mechanism
  • Hydraulic / gas lift
  • Handle
  • Back support
  • Headrest
  • 2-inch rubber foam

Condition applies. Warranty coverage depends on product model, actual issue, product condition, usage condition, and part availability.

18. Issues Accepted Under Warranty

Circlebox Furniture may accept warranty claims for:

  • Manufacturing defect
  • Faulty hydraulic / gas lift
  • Loose or damaged handle due to manufacturing issue
  • Structural issue in back support
  • Headrest malfunction not caused by misuse
  • Functional issue in covered parts

Circlebox Furniture reserves the right to verify whether the issue is a valid warranty issue or caused by misuse, accident, external damage, rough use, or customer-side handling.

19. Issues Not Covered Under Warranty

Warranty will not apply to:

  • Damage caused by misuse
  • Damage caused by heavy pressure
  • Damage caused by overloading
  • Damage caused by impact or accident
  • Fabric, mesh, leatherette, or upholstery tearing from external force
  • Scratches
  • Stains
  • Dust
  • Rust
  • Cosmetic wear
  • Color fading
  • Water damage
  • Moisture damage
  • Fire or heat damage
  • Insect damage
  • Chemical exposure
  • Unauthorized repair
  • Modification
  • Customer-side shifting damage
  • Customer-side transport damage
  • Normal wear and tear
  • Comfort preference
  • Product damage after COD acceptance
  • Issues that could have been checked during delivery but were not reported before payment

20. Warranty Claim Process

To request service warranty support, the customer must provide:

  • Order invoice or proof of purchase
  • Customer name and phone number
  • Product photos/videos
  • Clear explanation of the issue
  • Delivery address
  • Any additional proof requested by Circlebox Furniture

Circlebox Furniture will review the claim and decide whether the issue falls under warranty.

Warranty claim approval is subject to verification.

21. Warranty Pickup, Drop-off, and Delivery

For warranty or service support, the customer must send or drop off the product or defective part to our office, factory, or assigned service point at their own cost.

All pickup, drop-off, transport, courier, delivery, re-delivery, and service delivery charges will be borne by the customer unless Circlebox Furniture confirms otherwise in writing.

After inspection or servicing, return delivery may be arranged by Circlebox Furniture or the customer depending on the case.

Free first-time delivery does not apply to warranty, service, repair, replacement, return, exchange, pickup, or drop-off.

22. Damage After Delivery

After the customer accepts delivery, Circlebox Furniture will not be responsible for product damage caused by:

  • Improper use
  • Rough handling
  • Accidental fall
  • Impact
  • Water or moisture exposure
  • Fire or heat exposure
  • Overloading
  • Unauthorized repair
  • Modification
  • Customer-side shifting
  • Customer-side transportation
  • Children or pets
  • External force
  • Normal wear and tear

23. Failed Delivery, Refused Delivery, and Cancellation

If a customer refuses to receive a confirmed order without valid reason, the customer may be responsible for delivery, return, packaging, and handling costs.

If an order is cancelled after packaging, dispatch, courier handover, or supplier processing, the customer may be responsible for related costs.

Circlebox Furniture reserves the right to refuse future COD orders from customers with repeated failed delivery, refusal, suspicious activity, abusive behavior, false claims, or payment issues.

24. Communication and Evidence

Circlebox Furniture may keep order records, invoices, courier receipts, delivery records, call logs, messages, photos, videos, and customer communication history for support, verification, fraud prevention, and dispute resolution.

For any complaint, warranty claim, or dispute, customers may be required to provide photos, videos, invoice copy, order details, and delivery evidence.

25. Fraud, Abuse, and Misuse Protection

Circlebox Furniture reserves the right to cancel orders, refuse service, block communication, reject claims, or take legal action against any customer or person involved in:

  • False claims
  • Fake damage reports
  • Payment fraud
  • Product swapping
  • Intentional product damage
  • Misuse of warranty
  • Abusive language
  • Threats
  • Harassment
  • Repeated false complaints
  • Misleading public statements
  • Attempted refund fraud
  • Misuse of COD system
  • Refusal to provide evidence

26. Website Use

Customers may use our website only for lawful purposes.

No person may copy, reproduce, modify, misuse, scrape, republish, or redistribute our website content, product images, descriptions, design, logo, brand materials, or business information without written permission from Circlebox Furniture.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Circlebox Furniture will not be liable for:

  • Indirect loss
  • Business loss
  • Personal loss
  • Loss caused by customer negligence
  • Delay caused by third-party courier
  • Damage caused by misuse
  • Damage caused after customer acceptance
  • Unauthorized repairs
  • Accidents
  • External impact
  • Customer-side transport damage
  • Personal preference mismatch
  • Minor product variation

To the maximum extent permitted by applicable law, Circlebox Furniture’s liability will be limited to the amount paid for the specific product purchased.

28. Force Majeure

Circlebox Furniture will not be responsible for delay, non-performance, or inability to fulfill an order or service due to events beyond our control, including but not limited to natural disasters, fire, flood, storm, political unrest, strike, transport disruption, courier issue, supplier delay, import delay, government restriction, epidemic, power failure, internet disruption, or any other external event.

29. Legal Rights

Nothing in this Terms & Conditions page will limit any mandatory consumer right that cannot legally be excluded under the laws of Bangladesh.

If any part of these Terms & Conditions is found invalid or unenforceable, the remaining sections will continue to apply.

30. Governing Law

These Terms & Conditions will be governed by the applicable laws of Bangladesh.

Any dispute should first be attempted to be resolved through direct communication with Circlebox Furniture.

If unresolved, the matter may be handled under the applicable laws and authorities of Bangladesh.

31. Contact

For support, order queries, service support, or complaints:

Circlebox Furniture
Website: www.circleboxbd.com
Email: support@circleboxbd.com
Phone: +880 1944-238328

বাংলা ভার্সন

১. ভূমিকা

এই Terms & Conditions Circlebox Furniture-এর সকল অর্ডার, ক্রয়, ডেলিভারি, সার্ভিস সাপোর্ট, ওয়ারেন্টি সাপোর্ট, রিটার্ন, রিফান্ড, রিপ্লেসমেন্ট, ওয়েবসাইট ব্যবহার এবং যোগাযোগের ক্ষেত্রে প্রযোজ্য।

ওয়েবসাইট, Facebook page, WhatsApp, ফোন কল, মেসেজ, কুরিয়ার কনফার্মেশন অথবা অন্য কোনো অফিসিয়াল চ্যানেলের মাধ্যমে অর্ডার করলে কাস্টমার এই Terms & Conditions পড়েছেন, বুঝেছেন এবং সম্মত হয়েছেন বলে গণ্য হবে।

২. চূড়ান্ত প্রযোজ্য নীতি

এই Terms & Conditions পেজটি Circlebox Furniture-এর চূড়ান্ত এবং একমাত্র প্রযোজ্য পলিসি।

এই পেজটি আগের সকল ভার্সন রিপ্লেস করবে, যেমন:

  • Terms & Conditions
  • Warranty Policy
  • Return Policy
  • Return & Refund Policy
  • পুরনো ওয়েবসাইট পেজ
  • Screenshot
  • Social media post
  • Message
  • মৌখিক বক্তব্য
  • Invoice note
  • পুরনো অফার বা পলিসি রেফারেন্স

এই আপডেটেড Terms & Conditions প্রকাশের পর আগের কোনো পলিসি, পেজ, screenshot, message অথবা reference প্রযোজ্য হবে না।

অর্ডার করার মাধ্যমে কাস্টমার সম্মত হচ্ছেন যে এই Terms & Conditions পেজই Circlebox Furniture এবং কাস্টমারের মধ্যে চূড়ান্ত প্রযোজ্য চুক্তি।

৩. সাধারণ শর্ত

Circlebox Furniture কোনো অর্ডার গ্রহণ, বাতিল, স্থগিত, যাচাই বা প্রত্যাখ্যান করার অধিকার সংরক্ষণ করে, যদি অর্ডারের তথ্য অসম্পূর্ণ, ভুল, সন্দেহজনক, unavailable অথবা serviceable না হয়।

আমরা যেকোনো সময় product, price, delivery charge, service charge, policy, warranty rule এবং terms পরিবর্তন করার অধিকার সংরক্ষণ করি।

যেকোনো পরিবর্তন আমাদের ওয়েবসাইট বা অফিসিয়াল প্ল্যাটফর্মে প্রকাশের পর কার্যকর হবে।

৪. পণ্যের তথ্য

আমরা product image, description, color, material, measurement এবং specification যতটা সম্ভব সঠিকভাবে দেখানোর চেষ্টা করি।

তবে নিচের কারণে সামান্য পার্থক্য হতে পারে:

  • Lighting
  • Photography
  • Screen display
  • Production batch
  • Supplier batch
  • Material availability
  • Manual measurement difference
  • Finishing variation
  • Fabric, mesh, foam অথবা texture difference

এ ধরনের সামান্য পার্থক্য product defect হিসেবে গণ্য হবে না।

Product photo reference হিসেবে ব্যবহার করা হতে পারে। Actual product সামান্য ভিন্ন হতে পারে, তবে product-এর general design, function এবং purpose একই থাকবে।

৫. Reseller, Supplier এবং Third-Party Product Disclosure

Circlebox Furniture third-party manufacturer, supplier, vendor, importer অথবা sourcing partner থেকে product sell, source, distribute অথবা resell করতে পারে।

কিছু product সরাসরি Circlebox Furniture দ্বারা manufactured নাও হতে পারে।

তবে Circlebox Furniture এই Terms & Conditions অনুযায়ী customer communication এবং after-sales support প্রদান করবে।

Supplier-side change, discontinued stock, material change, production delay অথবা unavoidable supply issue product availability, delivery time অথবা minor product details-এ প্রভাব ফেলতে পারে।

৬. মূল্য এবং পেমেন্ট

আমাদের website, social media অথবা communication channel-এ দেখানো সকল price যেকোনো সময় পরিবর্তন হতে পারে।

Price final হবে শুধুমাত্র আমাদের team নিচের বিষয়গুলো confirm করার পর:

  • Product model
  • Quantity
  • Delivery location
  • Delivery charge
  • Payment method
  • Final payable amount

Website error, typing mistake, technical issue, old post, old screenshot অথবা system error-এর কারণে ভুল price দেখালে Circlebox Furniture ভুল price-এ order fulfill করতে বাধ্য থাকবে না।

৭. Advance Payment

Circlebox Furniture order confirm করার জন্য advance payment নিতে পারে।

Advance amount product, location, order value এবং delivery method-এর উপর নির্ভর করতে পারে।

লিখিতভাবে অন্য কিছু confirm না করা হলে standard advance payment:

  • Inside Dhaka — 10,000 BDT-এর নিচে order: 500 BDT
  • Inside Dhaka — 10,000 BDT-এর বেশি order: 1,000 BDT
  • Outside Dhaka — 10,000 BDT-এর নিচে order: 1,000 BDT
  • Outside Dhaka — 10,000 BDT-এর বেশি order: 1,000 BDT

Advance payment order processing, packaging, stock booking এবং delivery arrangement-এর জন্য নেওয়া হয়।

Order confirmation, packaging, dispatch, courier handover অথবা supplier processing-এর পর customer order cancel করলে advance payment non-refundable হতে পারে।

৮. Order Confirmation

Circlebox Furniture order details verify এবং confirm করার পরই order confirmed হিসেবে গণ্য হবে।

Online checkout, Facebook message, WhatsApp message, phone call অথবা customer request automatically order acceptance guarantee করে না।

আমাদের team customer-এর সাথে নিচের বিষয়গুলো verify করতে পারে:

  • Product
  • Quantity
  • Color
  • Delivery address
  • Phone number
  • Payment method
  • Delivery charge
  • Availability
  • Delivery timeline

৯. Cash on Delivery / COD Orders

Cash on Delivery order-এর ক্ষেত্রে customer-কে courier বা delivery person-কে payment করার আগে product ভালোভাবে inspect করতে হবে।

Customer-কে অবশ্যই check করতে হবে:

  • Product model
  • Color
  • Size
  • Quantity
  • Visible damage
  • Broken parts
  • Missing parts
  • Major scratches or dents
  • Functional issues
  • Packaging condition

Delivery-এর সময় customer satisfied না হলে, visible damage পেলে, missing part পেলে, wrong product পেলে অথবা major issue পেলে customer product accept করবেন না এবং courier-কে payment করবেন না।

Customer-কে product accept করার আগে photos/videos সহ Circlebox Furniture-এর সাথে সাথে যোগাযোগ করতে হবে।

Customer product accept করে courier বা delivery person-কে payment করার পর purchase completed হিসেবে গণ্য হবে।

COD acceptance এবং payment-এর পর visible damage, courier damage, missing parts, wrong product claim, product condition issue অথবা delivery-এর সময় check করা যেত এমন কোনো issue-এর জন্য Circlebox Furniture refund, return, exchange অথবা replacement প্রদান করবে না, except where required by applicable law or approved by Circlebox Furniture in writing.

COD acceptance-এর পর eligible customer শুধুমাত্র valid warranty coverage-এর মধ্যে পড়লে service warranty support request করতে পারবেন।

Circlebox Furniture delivery point-এ সবসময় physically present থাকে না। তাই কোনো issue delivery-এর আগে, courier handling-এর সময়, customer acceptance-এর পর, নাকি customer use-এর সময় হয়েছে — তা verify করা সবসময় সম্ভব নয়। তাই COD payment-এর আগে customer inspection বাধ্যতামূলক।

১০. Customer Inspection Responsibility

Product accept করার আগে product inspect করা customer-এর দায়িত্ব।

Customer proper inspection ছাড়া product accept করলে Circlebox Furniture product acceptable condition-এ received হয়েছে বলে বিবেচনা করবে।

High-value product-এর ক্ষেত্রে customer-কে unboxing বা delivery inspection video record করার পরামর্শ দেওয়া হচ্ছে।

১১. Delivery and Shipping

Delivery time নিচের বিষয়ের উপর নির্ভর করে পরিবর্তিত হতে পারে:

  • Product availability
  • Customer location
  • Courier availability
  • Traffic
  • Weather
  • Holidays
  • Road conditions
  • Political situations
  • Third-party logistics
  • Supplier delays
  • External circumstances beyond our control

Delivery timeline একটি estimate, guarantee নয়।

Courier company, transport agency, third-party logistics, weather, traffic, strike, road issue, accident অথবা unavoidable external condition-এর কারণে delay হলে Circlebox Furniture দায়ী থাকবে না।

১২. Delivery Charges

সব ধরনের delivery-related charge customer বহন করবেন, যদি Circlebox Furniture লিখিতভাবে অন্য কিছু confirm না করে।

এর মধ্যে অন্তর্ভুক্ত:

  • First-time delivery charge
  • Return delivery charge
  • Replacement delivery charge
  • Service delivery charge
  • Warranty delivery charge
  • Pickup charge
  • Drop-off charge
  • Re-delivery charge
  • Exchange delivery charge
  • Courier charge
  • Transport charge

Free delivery inside Dhaka, যেখানে offer করা হয়, শুধুমাত্র first-time product delivery-এর জন্য প্রযোজ্য।

Free delivery return, replacement, warranty, servicing, exchange, re-delivery, failed delivery, cancellation, pickup, drop-off অথবা after-sales support-এর জন্য প্রযোজ্য নয়।

Wrong address, unavailable customer, unreachable phone number, refusal to receive, customer delay অথবা customer-side issue-এর কারণে delivery fail হলে re-delivery এবং return charge প্রযোজ্য হতে পারে।

১৩. Return, Refund, and Replacement

Product delivered, accepted এবং paid হয়ে গেলে Circlebox Furniture return, refund, exchange অথবা replacement accept করবে না, except where required by applicable law or approved by Circlebox Furniture in writing.

COD order-এর ক্ষেত্রে customer payment করার আগে product inspect করবেন। Customer satisfied না হলে product accept করবেন না এবং courier-কে payment করবেন না।

Product accept এবং payment completed হলে sale final হিসেবে গণ্য হবে।

Circlebox Furniture নিচের কারণে return, refund বা replacement request accept করবে না:

  • Change of mind
  • Comfort preference
  • Color preference
  • Size expectation
  • Material feel
  • Design preference
  • Later dissatisfaction
  • Personal sitting experience
  • Customer-side damage
  • Damage after acceptance
  • Delivery-এর সময় report না করা visible issue
  • COD payment-এর পর courier damage claim
  • COD payment-এর পর missing part claim
  • COD payment-এর পর wrong product claim

যেকোনো exception Circlebox Furniture-এর written approval ছাড়া valid হবে না।

১৪. No Change of Mind Return

Purchase completion-এর পর change of mind-এর কারণে Circlebox Furniture return, refund, exchange অথবা replacement accept করে না।

এর মধ্যে অন্তর্ভুক্ত customer পরে color, material, size, comfort level, softness, firmness, design, height, style অথবা sitting experience পছন্দ না করলে।

১৫. Comfort and Personal Preference

Furniture comfort subjective এবং ব্যক্তি ভেদে ভিন্ন হতে পারে।

Softness, firmness, height, back support, sitting posture, armrest position, headrest position এবং material feel user অনুযায়ী ভিন্ন অনুভূত হতে পারে।

Personal comfort preference product defect হিসেবে গণ্য হবে না।

Order confirm করার আগে customer-কে product details জেনে নেওয়ার পরামর্শ দেওয়া হচ্ছে।

১৬. Service Warranty

Circlebox Furniture selected chair model-এর ক্ষেত্রে product type, supplier warranty, model এবং spare parts availability অনুযায়ী সর্বোচ্চ ৩ বছরের service warranty প্রদান করতে পারে।

Warranty automatically সব product-এর জন্য applicable নয়।

Warranty মানে refund, full product replacement অথবা exchange নয়।

Warranty support-এর মধ্যে থাকতে পারে:

  • Inspection
  • Servicing
  • Repair
  • Part replacement
  • Technical support

Issue review করার পর Circlebox Furniture appropriate solution নির্ধারণ করবে।

১৭. Service Warranty-তে Covered Parts

Eligible chair model-এর ক্ষেত্রে manufacturing defect অথবা normal functional failure হলে নিচের parts service warranty-এর আওতায় থাকতে পারে:

  • Wheel
  • Base
  • Tilt-swivel mechanism
  • Hydraulic / gas lift
  • Handle
  • Back support
  • Headrest
  • 2-inch rubber foam

Condition applies. Warranty coverage product model, actual issue, product condition, usage condition এবং part availability-এর উপর নির্ভর করবে।

১৮. Warranty Accepted Issues

Circlebox Furniture warranty claim accept করতে পারে নিচের ক্ষেত্রে:

  • Manufacturing defect
  • Faulty hydraulic / gas lift
  • Manufacturing issue-এর কারণে loose বা damaged handle
  • Back support structural issue
  • Misuse ছাড়া headrest malfunction
  • Covered parts-এর functional issue

Issue valid warranty issue, নাকি misuse, accident, external damage, rough use অথবা customer-side handling-এর কারণে হয়েছে — তা verify করার অধিকার Circlebox Furniture সংরক্ষণ করে।

১৯. Warranty Not Covered Issues

Warranty প্রযোজ্য হবে না:

  • Misuse-এর কারণে damage
  • Heavy pressure-এর কারণে damage
  • Overloading-এর কারণে damage
  • Impact বা accident-এর কারণে damage
  • External force-এর কারণে fabric, mesh, leatherette অথবা upholstery tearing
  • Scratches
  • Stains
  • Dust
  • Rust
  • Cosmetic wear
  • Color fading
  • Water damage
  • Moisture damage
  • Fire or heat damage
  • Insect damage
  • Chemical exposure
  • Unauthorized repair
  • Modification
  • Customer-side shifting damage
  • Customer-side transport damage
  • Normal wear and tear
  • Comfort preference
  • COD acceptance-এর পর product damage
  • Delivery-এর সময় check করা যেত কিন্তু payment-এর আগে report করা হয়নি এমন issue

২০. Warranty Claim Process

Service warranty support request করতে customer-কে provide করতে হবে:

  • Order invoice বা proof of purchase
  • Customer name এবং phone number
  • Product photos/videos
  • Issue-এর clear explanation
  • Delivery address
  • Circlebox Furniture কর্তৃক requested additional proof

Circlebox Furniture claim review করে issue warranty-এর আওতায় পড়ে কিনা সিদ্ধান্ত নেবে।

Warranty claim approval verification-এর উপর নির্ভরশীল।

২১. Warranty Pickup, Drop-off, and Delivery

Warranty বা service support-এর জন্য customer-কে product অথবা defective part নিজ খরচে আমাদের office, factory অথবা assigned service point-এ পাঠাতে বা drop off করতে হবে।

সব pickup, drop-off, transport, courier, delivery, re-delivery এবং service delivery charge customer বহন করবেন, যদি Circlebox Furniture লিখিতভাবে অন্য কিছু confirm না করে।

Inspection বা servicing-এর পর return delivery case অনুযায়ী Circlebox Furniture বা customer arrange করতে পারে।

Free first-time delivery warranty, service, repair, replacement, return, exchange, pickup অথবা drop-off-এর ক্ষেত্রে প্রযোজ্য নয়।

২২. Delivery-এর পর Damage

Customer delivery accept করার পর product damage হলে Circlebox Furniture দায়ী থাকবে না যদি damage হয়:

  • Improper use
  • Rough handling
  • Accidental fall
  • Impact
  • Water or moisture exposure
  • Fire or heat exposure
  • Overloading
  • Unauthorized repair
  • Modification
  • Customer-side shifting
  • Customer-side transportation
  • Children or pets
  • External force
  • Normal wear and tear

২৩. Failed Delivery, Refused Delivery, and Cancellation

Confirmed order valid reason ছাড়া receive করতে customer refuse করলে delivery, return, packaging এবং handling cost customer-এর উপর প্রযোজ্য হতে পারে।

Packaging, dispatch, courier handover অথবা supplier processing-এর পর order cancel হলে related cost customer বহন করবেন।

Repeated failed delivery, refusal, suspicious activity, abusive behavior, false claims অথবা payment issue থাকলে Circlebox Furniture ভবিষ্যতে COD order refuse করার অধিকার সংরক্ষণ করে।

২৪. Communication and Evidence

Circlebox Furniture support, verification, fraud prevention এবং dispute resolution-এর জন্য order records, invoices, courier receipts, delivery records, call logs, messages, photos, videos এবং customer communication history সংরক্ষণ করতে পারে।

Complaint, warranty claim অথবা dispute-এর ক্ষেত্রে customer-কে photos, videos, invoice copy, order details এবং delivery evidence দিতে বলা হতে পারে।

২৫. Fraud, Abuse, and Misuse Protection

Circlebox Furniture order cancel, service refuse, communication block, claim reject অথবা legal action নেওয়ার অধিকার সংরক্ষণ করে, যদি customer বা কোনো ব্যক্তি জড়িত থাকে:

  • False claims
  • Fake damage reports
  • Payment fraud
  • Product swapping
  • Intentional product damage
  • Misuse of warranty
  • Abusive language
  • Threats
  • Harassment
  • Repeated false complaints
  • Misleading public statements
  • Attempted refund fraud
  • Misuse of COD system
  • Refusal to provide evidence

২৬. Website Use

Customer আমাদের website শুধুমাত্র lawful purpose-এ ব্যবহার করতে পারবেন।

Circlebox Furniture-এর written permission ছাড়া website content, product images, descriptions, design, logo, brand materials অথবা business information copy, reproduce, modify, misuse, scrape, republish অথবা redistribute করা যাবে না।

২৭. Limitation of Liability

Applicable law যতটুকু অনুমতি দেয়, Circlebox Furniture দায়ী থাকবে না:

  • Indirect loss
  • Business loss
  • Personal loss
  • Customer negligence-এর কারণে loss
  • Third-party courier delay
  • Misuse-এর কারণে damage
  • Customer acceptance-এর পর damage
  • Unauthorized repair
  • Accident
  • External impact
  • Customer-side transport damage
  • Personal preference mismatch
  • Minor product variation

Applicable law যতটুকু অনুমতি দেয়, Circlebox Furniture-এর liability শুধুমাত্র customer যে specific product purchase করেছেন তার paid amount পর্যন্ত সীমাবদ্ধ থাকবে।

২৮. Force Majeure

Circlebox Furniture নিয়ন্ত্রণের বাইরে থাকা কোনো কারণে delay, non-performance অথবা order/service fulfill করতে না পারলে দায়ী থাকবে না।

এর মধ্যে অন্তর্ভুক্ত natural disaster, fire, flood, storm, political unrest, strike, transport disruption, courier issue, supplier delay, import delay, government restriction, epidemic, power failure, internet disruption অথবা অন্য external event.

২৯. Legal Rights

এই Terms & Conditions-এর কোনো অংশ Bangladesh-এর applicable law অনুযায়ী legally বাদ দেওয়া যায় না এমন mandatory consumer right সীমিত করবে না।

এই Terms & Conditions-এর কোনো অংশ invalid বা unenforceable হলে বাকি sections কার্যকর থাকবে।

৩০. Governing Law

এই Terms & Conditions Bangladesh-এর applicable law দ্বারা পরিচালিত হবে।

যেকোনো dispute প্রথমে Circlebox Furniture-এর সাথে direct communication-এর মাধ্যমে সমাধানের চেষ্টা করতে হবে।

সমাধান না হলে বিষয়টি Bangladesh-এর applicable law এবং authority অনুযায়ী পরিচালিত হতে পারে।

৩১. Contact

Support, order query, service support অথবা complaint-এর জন্য:

Circlebox Furniture
Website: www.circleboxbd.com
Email: support@circleboxbd.com
Phone: +880 1944-238328

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