How to Claim Warranty if Something Breaks — CircleBox Furniture Guide 2025

 

Introduction

If something breaks or malfunctions, knowing how to claim warranty from CircleBox Furniture helps you get quick repairs or replacements. At CircleBox, every product—whether an office chair, desk, or sofa—comes with a warranty designed to ensure customer satisfaction. This guide will walk you through how the process works, what’s covered, and how to contact our support team in Bangladesh.

What Does the Warranty Cover?

Most CircleBox Furniture products come with 1–3 years of limited warranty (depending on the product line).

✅ Covered items include:

  • Manufacturing defects (frames, joints, mechanisms, or structural parts)

  • Gas lift and tilt systems for office chairs

  • Table frames, hinges, and metal joints

  • Sofa structure and inner support foam defects

❌ Not covered:

  • Normal wear and tear

  • Fabric discoloration or minor scratches

  • Damage due to misuse, alteration, or improper cleaning

  • Accidents, fire, or water exposure

For full details, visit our official About & Warranty Policy page.

Step-by-Step: How to Claim Your Warranty

Step 1: Locate Your Purchase Details

Keep your invoice, receipt, or online order ID.
If you bought through the CircleBox website, log in to your account and check your order history under My Orders.

Step 2: Take Photos of the Damage

Photograph the affected area clearly (multiple angles help).
Make sure you include:

  • The full product shot

  • The damaged part close-up

  • Any serial number or label

Step 3: Submit a Warranty Request

Go to Contact Page and fill out the service form.
Alternatively, you can email support@circleboxbd.com with:

  • Product name

  • Order ID

  • Photos of the issue

  • Short description of what happened

Step 4: CircleBox Review & Confirmation

Our team will review your claim within 2–5 business days. If your product qualifies, you’ll receive instructions for pickup, part replacement, or service center drop-off.

Step 5: Service or Replacement

Approved claims are either:

  • Repaired at our authorized service workshop

  • Replaced if the defect cannot be fixed

You’ll be informed via email or phone regarding delivery or collection time.

Local Support Options in Bangladesh

Phone Support: +8801995186798
Email: support@circleboxbd.com

You can also visit nearby outlets that handle Chair Repairs and Office Table Repairs for assistance.

FAQs

Q1: Do I need to pay for shipping when claiming a warranty?
A1: Within Dhaka city, CircleBox covers pickup and return for valid warranty claims. Outside Dhaka, standard courier rates may apply.

Q2: What if I lost my receipt?
A2: If purchased online, CircleBox can retrieve your order data using your registered phone or email.

Q3: How long does it take to process a warranty claim?
A3: Depending on the issue, service completion usually takes 7–14 days after claim approval.

Q4: Can I extend my warranty?
A4: Extended protection plans are occasionally available—keep an eye on CircleBox promotions.

Call to Action

Need help right now?
📞 Contact our warranty team here →
Or explore durable, ergonomic products backed by CircleBox’s reliable after-sales service:

Your comfort and satisfaction are always guaranteed with CircleBox Furniture.

Shopping Cart